<iframe width="580" height="385" src="https://www.youtube.com/embed/ChXhPLXm2pc?hl=en" frameborder="0" allowfullscreen></iframe> <br>Own the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer ... <br><a href="https://www.youtube.com/watch?v=ChXhPLXm2pc">source</a>