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The VA made a change to their online access last month IIRC.
They sent out a notice.
Basically, all accounts needed to go, “Premium?”
I’m totally not accurate with this info but there is no, “cost” in the upgrade.
This might be the issue you are having.
https://www.myhealth.va.gov/mhv-portal-web/upgrade-to-a-premium-level-account
Hopefully I have placed you in the ballpark.
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